Privacy Policy

This Privacy Policy (“Policy”) explains how Marchando Ltd (“Marchando Ltd”, “Marchando Spanish”, “We”, “Us”, or “Our”) collects, protects, and uses the personal data of users (“User”, “You”, or “Your”) of the marchandospanish.co.uk website (“Website”) and related Spanish language learning services (collectively, “Services”).

Data Controller Details

Marchando Ltd is the data controller responsible for your personal data. Marchando Ltd is registered as a data controller (registration number: ZC165441) with the UK Information Commissioner’s Office (ICO). Marchando Ltd is a private limited company registered in Scotland (company number: SC874324) that organises Spanish language learning classes and courses. The company address is: Marchando Ltd, Suite 22, 18 Young St, Unit Lge 1/1, Edinburgh EH2 4JB and the contact email is: info@marchandospanish.co.uk.

Delivery of Services

Classes and courses offered by Marchando Ltd are delivered by self-employed independent tutors and not employees of Marchando Ltd. While Marchando Ltd remains responsible for the administration and oversight of your course booking, individual tutors act as independent service providers. Each tutor maintains their own public liability insurance and is directly responsible and liable for health and safety, room management, personal injury, and property damage arising out of or in connection with in-person sessions conducted under their supervision.

Personal Data We Collect

We collect personal data directly from you when you interact with our Website, fill out forms, or book a course:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone number, billing address.
• Transaction Data: Details about payments made, courses booked, and class attendance preferences.
• Location Data: Geolocation data (such as latitude and longitude) where enabled by your device settings to assist with locating nearby classes.
• Technical & Usage Data: IP address, browser type, operating system, language preferences, page interactions, and visit duration collected automatically via cookies and similar technologies.

Note: We do not store sensitive credit/debit card details. All financial transactions are processed securely by third-party payment providers.

How and Why We Use Your Data

We process your data strictly in accordance with UK law under the following bases:

• Contractual Necessity: To process course bookings, manage student accounts, handle class scheduling, and deliver learning services.
• Legal Obligation: To maintain financial records for HMRC compliance and accounting requirements.
• Legitimate Interests: To improve website performance, monitor service quality, optimise content based on location, and respond to user inquiries.
• Consent: To deliver promotional newsletters, targeted social media marketing, and track engagement via email web beacons/pixels. You may withdraw consent at any time via the “unsubscribe” link or by contacting us.

Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We only share necessary data with trusted third parties to operate our business:

• Independent Tutors: Self-employed tutors who deliver your classes receive class rosters (student names and contact details for in-person class management).
• Service Providers: Technical platform providers including website hosts, cloud storage providers, payment processors, and online video conferencing software.
• Marketing & Analytics Partners: Third-party analytics and ad network providers (such as social media platforms) for tracking site metrics and serving targeted advertisements.
• Professional & Regulatory Bodies: Legal advisers, accountants, HMRC, or law enforcement where required by law.

International Data Transfers

Where third-party platforms (such as cloud servers or video platforms) process personal data outside the UK, we ensure adequate protection measures are in place, such as UK International Data Transfer Agreements or official UK adequacy decisions.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account & Booking Records: Retained for the duration of your active enrolment and up to 6 years following your last transaction for tax and record-keeping requirements.
• Marketing Data & Tracking: Retained until you unsubscribe or request deletion.

Data Security

We implement SSL encryption, digital signatures, and technical safeguards to protect your personal data from unauthorised access, alteration, or disclosure. Access to customer data is strictly restricted to authorised personnel and contractors.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (“right to be forgotten”).
• Restriction & Objection: Object to or restrict our processing of your data under certain conditions.
• Data Portability: Request transfer of your data to another provider.

To exercise these rights, email us at info@marchandospanish.co.uk

Cookies & Tracking Technologies

Our Website uses cookies, social media tags, and tracking pixels to distinguish user preferences, measure email open rates, analyse traffic, and deliver relevant advertisements. You can manage or disable your cookie preferences at any time through your web browser settings.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When updated, we will revise the date at the bottom of this page. An updated version of this Agreement will be effective upon posting unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement will constitute your consent to those changes.

This policy was last updated on September 1, 2026.